Support

Need help with SIMDIN? Email us and a person will get back to you.

Contact us

We aim to respond within one business day. To help us resolve things quickly, please include:

The email address on your SIMDIN account
Whether you were using the iOS app or the web app
What you expected to happen, and what happened instead
A screenshot, if the issue is something you can see

Manage your subscription

How you cancel depends on where you subscribed.

Subscribed in the iOS app: your subscription is billed by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions, and select SIMDIN. You can change plans or cancel there. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
Subscribed on the web: sign in at app.simdin.ai, go to Settings, and open the billing section to change your plan or cancel.

All plans include a 14-day free trial. If you cancel during the trial you are not charged. See the pricing page for current plans.

Common questions

Many questions are answered on our FAQ page, including dietary support, which stores we work with, and how the planning works. The how it works page walks through the full flow from meal plan to grocery order.

Connecting a grocery store

Kroger integration is available on the Pro and Family plans and covers Kroger and its family of stores, including Harris Teeter, Fred Meyer and Ralphs. Connecting is optional, and SIMDIN works for meal planning and grocery lists without it.

If your store connection stops working, disconnect and reconnect it from Settings. Store access tokens expire periodically and reconnecting issues a fresh one. If that does not resolve it, email us.

Accounts and data

You can delete your account and its data from Settings in the app. To request a copy of your data, or if you have a privacy question, email [email protected]. See our privacy policy for what we collect and why, and our terms of service for the terms you agree to when using SIMDIN.